UAE Ministry of Economy Fines Dairy Firm for Price Rise21 April 2014
UAE - The Ministry of Economy has fined a dairy company in UAE for increasing prices without approval of the ministry, Arabic daily Emarat Al Youm reported.
Dr Hachim Al Nuaimi, Director of Consumer Protection Department at the Ministry of Economy, said the ministry recently fined a dairy company for violating the terms and raising the prices of its products without prior approval of the ministry.
According to Emirates 24/7, he said the ministry took action after receiving complaints from consumers and outlets about raising prices by the company, which owns a big market share, and asked it to sell products at the older prices.
He pointed out that the ministry established clear standards that support protection of consumer rights, not allowing any company to raise prices without submitting documents to the Higher Committee for Consumer Protection which justify price hike. The Committee has the right to accept or reject applications of the companies.
In another dispute, the ministry last week asked an electronics retailer in Dubai to recall smartphones after receiving complaints from the consumers that they were not able to use guarantees due to different serial numbers on the packaging of the handsets.
He said the ministry succeeded in reaching an amicable settlement between consumers and the company as the latter agreed to repair the handsets. But faults appeared again after a few days of repairing and the complainant demanded that the money he had paid for the handset should be returned to him. The ministry then asked the company to refund the money.
In another incident, the ministry received a complaint from a consumer against a laundry company in Dubai for spoiling silk garment given to the company for ironing. After hearing views of both the parties, the company was asked to pay Dh200 to consumer as compensation for damage to the clothes.
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